Terms & Conditions

These Terms & Conditions (“Terms”) govern the relationship between Plenoid (“we”, “Provider”) and individuals or legal entities accessing plenoid.com or purchasing our services (“Client”, “you”).

Plenoid delivers digital and artificial intelligence services (web and mobile development, automation, chatbots, consulting, content, workshops and related services) to businesses in Romania and the European Union.

By using the website, submitting a contact form or accepting a written quote/order, you confirm that you have read and accept these Terms.

Website information is indicative unless expressly stated otherwise. A contract is formed when the Client accepts a written quote (email or signed document).

Scope, timelines, pricing and deliverables are defined in the quote, statement of work (SOW) or master agreement. Scope changes may incur additional fees and time, agreed in writing before execution.

Estimated timelines depend on Client availability (feedback, system access, content). Delays caused by the Client may extend the delivery schedule without Plenoid’s liability.

Prices are stated in the currency indicated in the quote (usually EUR or RON), excluding or including VAT as specified. Invoicing follows the contract schedule (deposit, milestones, monthly, etc.).

Late payment may result in suspension of work, contractual or statutory penalties, and recovery of collection costs within legal limits.

The Client provides accurate information, required access, timely approvals and complies with applicable law regarding data shared with us (including data subject consent where required).

The Client is responsible for use of delivered solutions, internal configuration, user training and sector-specific regulatory compliance.

Rights to deliverables created specifically for the Client (code, design, documentation) transfer upon full payment for that project, as set out in the contract. Until full payment, Plenoid may retain rights necessary to protect its interests.

Plenoid retains rights to know-how, internal libraries, templates, methodologies and reusable components. Third-party software (open source, SaaS) is subject to respective licence terms.

Both parties keep confidential commercial and technical information received during the engagement, except public information or disclosures required by law.

Where we process personal data on behalf of the Client, EU Regulation 2016/679 (GDPR) applies. Roles (controller/processor), purposes, data categories, retention, security measures and data subject rights are set out in a Data Processing Agreement (DPA) or contract annex where applicable.

Data requests: contact@plenoid.com. You have rights of access, rectification, erasure, restriction, portability, objection and the right to lodge a complaint with your supervisory authority.

We perform services with reasonable professional care. Except for wilful misconduct or gross negligence, Plenoid’s total liability for a project is limited to amounts actually paid by the Client for that project in the preceding 12 months, or the cap stated in the contract.

We are not liable for indirect loss, lost profit, data loss caused by the Client or third parties, outages of external platforms (cloud, AI APIs) or non-compliant use of deliverables.

AI-related services may produce probabilistic outputs; the Client should validate results before use in critical or regulated processes.

Neither party is liable for failure to perform due to force majeure (disasters, conflict, new regulations, major internet outages, etc.).

Contracts may end by agreement, on project completion, or for justified cause (material breach not remedied within a reasonable period). Confidentiality, IP and limitation clauses survive termination.

We may update these Terms; the version on the website with the update date applies to site users. For ongoing contracts, the version agreed at signing applies unless otherwise agreed.

These Terms are governed by Romanian law, subject to mandatory EU rules (including consumer protection where the Client is a consumer).

Disputes should first be resolved amicably; if no agreement is reached, they are referred to the competent courts in Romania, unless arbitration or another written arrangement applies.

Contact: contact@plenoid.com | plenoid.com