Dispute Resolution

This dispute resolution information applies to services provided by Dobrescu Ionut Alexandru PFA, with its professional seat in Sibiu, Romania (“Provider”, “we”). The website plenoid.com and the name Plenoid are brand elements of this provider.

Dobrescu Ionut Alexandru PFA aims to resolve any concern regarding our digital and AI services fairly, promptly and transparently. Please contact us before starting formal proceedings.

Send a clear description of the issue to contact@plenoid.com, including the project, date and desired outcome. We acknowledge receipt within 5 business days and typically respond with a position or a remedy proposal within 15 business days.

If the matter is not resolved through direct support, parties may pursue negotiation or mediation with a mutually agreed mediator before court.

For EU consumers, national consumer protection laws also apply.

Under EU Directive 2013/11/EU on consumer ADR, consumers may use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Dobrescu Ionut Alexandru PFA is not obliged to participate in every ADR body but reviews each case and may accept mediation or ODR where appropriate.

Consumers in Romania may contact the National Authority for Consumer Protection (ANPC): https://anpc.ro

For personal data matters: Romanian DPA (ANSPDCP): https://www.dataprotection.ro

In other EU Member States, European Consumer Centres (ECC-Net) can assist.

If no amicable or ADR solution is reached, disputes with Dobrescu Ionut Alexandru PFA may be brought before competent courts under the Terms & Conditions and applicable law.

Last updated: May 2026. Questions: contact@plenoid.com